social housing repairs software

Social Housing Repairs Software

Social housing repairs demand fast responses under increasing regulatory scrutiny—emergency callouts, damp and mould, voids, disrepair, safety follow-ups, and vulnerable tenants. Trade-Linked provides compliance-ready reporting, automated workflows, custom forms, and a full time-stamped audit trail to manage inspections, repairs, operatives, and subcontractors. Housing officers, surveyors, operatives, call-centre staff, and contractors work from one live record—so nothing gets missed and next steps stay clear.

The world's best companies trust Trade-Linked.

Trade-Linked is used by over 55,000+ companies across the globe

From Inspection To Trade-Ready Tasks

Trade-Linked speeds up responsive repairs by turning a single inspection into clear work for the right trade, without retyping, reformatting, or chasing missing details. Housing officers and surveyors capture the issue once, and the job is ready to be allocated straight away.

Stop Rewriting The Same Job

Instead of copying notes into spreadsheets, rewriting job details in emails, and digging through phones for photos, Trade-Linked produces trade-ready task sheets from one workflow. That means less admin for your team and faster dispatch for contractors and in-house operatives.

Built For Every Trade On The Schedule

Task sheets can be created quickly for electricians, plumbers, drainage engineers, roofers, carpenters, damp specialists, pest control, and external contractors. Each trade sees the information they need in a format that’s practical on-site, so fewer visits are unproductive.

Everything Included, First Time

Every task sheet can include a clear fault description and precise location, annotated photos, access notes, and “what to check” prompts, plus materials required, risk information, tenant vulnerability flags, priority level, SLA target, and a digital signature. The result is operatives arriving properly briefed with what they need, with fewer avoidable revisits.

Custom Forms For Every Inspection Visit

Every housing stock portfolio is different, so your forms should reflect your standards instead of forcing teams into generic checklists that don’t fit the way you work.

Use pre-built templates or create your own for damp and mould (Awaab’s Law), HHSRS hazards, property MOTs, void inspections, fire safety checks, asbestos notes, stop-work alerts, disrepair logs, safeguarding flags, and contractor performance.

If you want everything standardised without building forms in-house, our UK-based template support can create fully branded templates so every officer and operative can record issues in the same structure on every visit.

Regulators, ombudsman cases, and legal challenges require evidence, not “best effort”.
Capture a full record of what you saw, what you did, when you did it, and what happened next.
Keep photos, notes, forms, signatures, tasks, and follow-ups stored within the property and job record.
Every action is time-stamped and easy to retrieve from one place.
Replace scattered PDFs, inbox threads, WhatsApp messages, and paper forms with a single audit trail.

Schedule around real constraints: priorities, SLAs, access limits, vulnerable tenants, and multi-trade sequencing.
Assign tasks by trade and availability without duplicating manual work.
Track SLA targets and priorities without manual chasing or spreadsheet updates.
See live status across the portfolio: booked, in progress, blocked, or complete.
Invite subcontractors into only their section of the job to protect sensitive information and still get quick updates.

Works Offline For Low-Signal Sites

Housing stock isn’t built for a perfect signal; tower blocks, basements, plant rooms, rural estates, and low-signal areas are normal. Your software needs to work where your teams work.

Trade-Linked supports offline completion so teams can capture inspections, RAMS, notes, photos, and signatures without a connection. Everything syncs automatically once the signal is available, reducing lost details, missing photos, and half-finished forms.

Because communication sits inside the job record, the repairs desk, surveyors, operatives, and contractors stay aligned without relying on scattered calls and emails.

One Platform For Housing Repairs

Run responsive repairs, planned works, voids, compliance, call-centre workflows, asset teams, and contractors through one workflow and one live record.
Turn inspections into jobs and trade tasks in one flow, without retyping or duplicating notes.
Let operatives update progress on site with photos, notes, and status changes in real-time.
Give managers live visibility across the portfolio, including risks, blockers, and completion status.
Keep all evidence stored in the property record for audit, reporting, and simpler dispute resolution.

Outcomes That Help Reduce Risk And Rework

Trade-Linked is built to improve the numbers that matter and reduce the risks that keep teams on edge, helping housing associations and managing agents run repairs with more control and less waste.

You’ll see fewer repeat visits because scope and diagnostics are clearer from the start, potentially faster response times as tasks move through one connected system, and stronger compliance through a complete audit trail for every visit and repair.

Operational waste can drop because the right trade arrives with the right materials and the right information, while evidence-rich damp, disrepair, and safety reporting can help reduce legal exposure. The result is better tenant outcomes, driven by clearer follow-up, fewer missed steps, and more consistent delivery across the portfolio.

Frequently Asked Questions (FAQs)

Can Trade-Linked Match Our Regulatory And Internal Standards?

Templates can mirror your paperwork or align with HHSRS hazards, fire safety workflows, Awaab’s Law guidance, void standards, and internal policies.

Can Subcontractors Update Just Their Section Of The Job?

External trades can complete a focused task sheet and upload updates without seeing unrelated or sensitive job data.

Does It Work Across Multiple Departments And Contractor Networks?

It’s built for multi-department teams and contractor networks, keeping everyone on one connected platform and live record.

Can We Export Reports For Complaints, Audits, Or Legal Packs?

Secure branded PDFs can be exported with time-stamps and geo-logs, well-suited for damp/mould histories, disrepair bundles, and safety evidence.

Customer Reviews

What Industry Leaders

say about us

Hear from the experts who trust Trade-Linked to streamline operations, boost efficiency, and drive success in their industries.

Daniel Morris – Morris Roofing & Restoration

Roofing & Exterior
Refurbishment

We’ve been part of Trade-Linked’s structured beta programme for the past six months, and I have to say – it’s already paid off. I just landed my biggest roof job to date and the client specifically said that the decision came down to the report that was shared with all the leaseholders. The detail, structure and branding of the custom smart report gave them total confidence. For a small team like mine, being able to present like a Tier 1 contractor is a game-changer.

Claire Reid – Precision Damp & Timber Specialists

Damp Proofing & Timber Treatment

“The beta rollout has been impressively polished. We’ve been testing all core modules – CRM, job tracking, quoting – but what’s been most transformative is the job scheduling and team collaboration. No more WhatsApp chaos or spreadsheet rot. Everything is now in one system, and our admin team loves the offline data sync from site surveys. Trade-Linked has built something that feels truly tailored to our industry – not generic field service software.”

Imran Ali – A1 Gas & Heating

Gas & Heating Engineering

“As a solo trader, I joined the Trade-Linked early access group to improve how I quote and follow up leads. What I didn’t expect was how much I’d rely on the CRM and templated job reporting. My quotes look more professional than ever, and I’m now tracking follow-ups without needing an extra CRM subscription. It’s helped me close more jobs and reduce missed opportunities. Support has been excellent too – very responsive and knowledgeable.”

Sophie Grant – Heritage Plaster & Lime Ltd.

Heritage & Lime Plastering

“We’ve been testing Trade-Linked’s beta for our estimating and reporting workflows. The custom smart form builder is hands-down one of the best tools we’ve used. I can build report templates that reflect the integrity of our heritage work, include optional service lines, and email a polished PDF that clients can digitally sign. It’s saving us hours each week and has elevated how we’re perceived by architects and project managers alike.”

Jake Holloway – Holloway Electrical Services

Domestic & Commercial Electrical

“We were invited into the controlled beta environment with Trade-Linked, and it’s been a brilliant investment of our time. The automated scheduling, real-time job updates, and token-based reporting system are cutting admin by nearly 40%. I especially rate the metrics dashboard – we’re now forecasting revenue and seeing which engineers are generating the most return per hour. It’s built for trades by people who understand trades.”

Customer Reviews

Testimonials

James L.

Roofing Contractor

Trade-Linked has transformed our operations. It’s simple, fast, and helps us close deals like never before- can we keep-on Beta testing?

Sarah M.

Construction Manager

We’ve saved hundreds of hours and improved client trust with automated reports and seamless communication. This is clearly made for the Construction Industry

James L.

Roofing Contractor

Trade-Linked has transformed our operations. It’s simple, fast, and helps us close deals like never before- can we keep-on Beta testing?

Transform Your Housing Repairs Service

Faster repairs, clearer workflows, and stronger compliance are achievable without adding extra admin to already stretched teams, because inspections, task allocation, site updates, and audit evidence can run through one connected workflow with every action documented and time-stamped.

Book a demo to see it on a real repairs workflow.

Power Your Business On the Go – Automate, Connect, and Grow with Trade-Linked!

Stay Connected, Stay Efficient – Manage, Automate, and Grow with Trade-Linked on the Go!